Privacy Policy
Privacy Policy
Effective Date: 15 September 2025
Company: Home Restoration Specialists Ltd
Address: 264 Lavender Hill, Battersea, London SW11 1LJ
Website: www.homerestorationspecialists.co.uk
Contact: info@homerestorationspecialists.co.uk | 0203 633 9159
1. Introduction
Home Restoration Specialists Ltd is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data under the UK GDPR and Data Protection Act 2018.
2. What Data We Collect
Name, phone number, email, and address
Service request details
Payment information (processed securely)
IP address, device, browser, and usage data
Advertising identifiers (Google and Meta cookies)
3. How We Use Your Information
Provide quotes and services
Respond to enquiries and schedule work
Process payments
Monitor website performance (Google Analytics)
Run ads through Google Ads and Meta Ads
Improve our website and marketing
4. Legal Basis for Processing
We rely on:
Contract (to deliver services)
Legitimate interests (marketing, analytics)
Consent (cookies, remarketing)
Legal obligations (e.g. tax)
5. Who We Share Data With
Google LLC (Analytics and Ads)
Meta Platforms (Facebook/Instagram Ads)
Payment processors (e.g. Visa, Apple Pay)
Hosting and technical providers
Government regulators if required
6. Marketing & Remarketing
We use Google Ads and Meta Ads for remarketing.
These platforms track user behavior and show personalised ads based on visits.
You can opt out here:
Google: https://adssettings.google.com
General: https://www.youronlinechoices.com/uk
7. Data Retention
Service-related data: 6 years
Financial records: 7 years
Marketing data: until you withdraw consent
8. Your Rights
You may:
Access and correct your data
Request deletion
Withdraw consent at any time
Object to marketing
Lodge a complaint with the ICO (www.ico.org.uk)
9. Data Security
We use secure servers, encrypted connections, and access restrictions to protect your data.
10. Updates
We may update this Privacy Policy. Check this page for the latest version.
11. Contact Us
Email: info@homerestorationspecialists.co.uk
Phone: 0203 633 9159
